Paper Whistle is the collaboration of artist, Brandi Strickland, and designer, Robert Bentley. It’s a place buy original art by Brandi Strickland. We’re based in beautiful Floyd, Virginia. We like your feedback. Connect with us on the Paper Whistle Blog, Twitter, flickr, and Facebook.
Our Policies
All prices are shown in $ US Dollars and we reserve the right to change any advertised prices at any time.
All payments are all processed through PayPal. PayPal accepts all major credit cards (Visa, Master Card, American Express, and Discover), debit cards, bank transfers, and PayPal transfers. You do not need a PayPal account to use their secure service. When you place your order, Paypal will finalize payment on a secure server then send you back to our site. Learn more about PayPal.
Pay with confidence–your payment information is always safe! Paper Whistle never sees or has access to credit card information. Any information you enter regarding your credit/debit card will occur on a secure PayPal website page during the checkout process. If you have an existing PayPal account, be SURE that your address is updated and accurate, in order to avoid shipment to incorrect address.
We process and ship orders once a week. No matter what day you place your order, it should be on its way to you within 7 days of purchase (usually sooner). If you have any special shipping requests just let us know. I am happy to mail your artwork USPS or UPS Priority/Express/etc…just get in touch and I will send you an updated PayPal invoice for the additional charges. Easy!
We send you an email when your order is received, and another upon shipment. The shipment notification email will include any relevant delivery information, like confirmation or tracking numbers (if available).
We ship to (most) anywhere in the world via USPS from Floyd, Virginia. Occasionally, expensive or large orders are shipped via UPS. We package everything carefully for safe transport. We fully trust the USPS and UPS to safely deliver items in a timely manner. We will not be held accountable for any items damaged or lost in transit. It is the carriers’ responsibility once the package is mailed. If an original art package gets lost or damaged in transit, the customer must file a claim with the USPS or UPS to receive a refund (if applicable). We generally do not insure our packages unless requested (there is usually an additional charge).
We will not refund money or replace any product for issues that might arise after they leave our hands.
International orders require extra time for processing and delivery. Each country has its own postal service and customs, please keep them in mind when you order.
We at Paper Whistle offer accurate and comprehensive information and pictures of our products. If you have any questions, please e-mail us BEFORE placing your order. Purchases cannot be refunded. For product inquiries please contact us or email orders@paperwhistle.com.
Inspect your purchase carefully as soon as it arrives. If you believe there’s an error with your order, please contact us immediately, within 48 hours of package arrival. No claims can be made after 48 hours. We will do our best to resolve any problems we deem reasonable. There will be no unauthorized returns to Paper Whistle and these will be refused and marked return to sender, if received. Paper Whistle MUST approve all returns by e-mail before the customer is allowed to send the item back.
Once an order has been placed, it can only be canceled (with good reason) within the first 12 hours from the time it has been placed. There is no exception. All canceled orders are subject to a 20% handling fee.
All orders accepted by Paper Whistle are subject to these terms and conditions.
